Customer Support
We are here to assist the Ummah with any questions regarding our premium collections, your orders, or the Sunnah Grandeur mobile app. We aim to reply to every message within 1–2 business days.
Support Topics
Order Inquiries
Questions about placing an order, order changes, or billing details.
Order Status
Request updates on processing, packaging, or tracking information.
Shipping & Delivery
Inquiries regarding delivery timelines within the USA.
Payment Questions
Information on accepted payment methods and billing.
Damaged / Incorrect Items
Report items damaged in transit or incorrect product shipments.
Exchange Requests
Initiate product size, variation, or perfume exchanges.
Product Information
Details on fragrance notes, ingredients, or lifestyle artifacts.
Mobile App Help
Sign-in, prayer times, location, notifications and other questions about the Sunnah Grandeur iOS and Android app.
Account & Privacy
Update your details, request a copy of your data, or delete your account and data.
General Support
Any other questions or feedback about Sunnah Grandeur.
Contact Channels
Email Support
info@sunnahgrandeur.usPhone
+1 (646) 594-0396Office Address
3715 73rd St, Suite 205 Jackson Heights, NY 11372 USA
Policy Highlights
Damaged & Incorrect Items: Please contact support within 48 hours of delivery and provide clear photos of the damaged or incorrect item.
Exchanges: All exchange requests are processed directly from our Jackson Heights office.
Returns: For questions regarding returns or refunds, please contact our support team.
Account Deletion: Delete your account in the app (Profile → Account & Identity) or on our Account Deletion page. See also our Privacy Policy and FAQ.