Returns, Refunds & Exchanges
Last Updated: October 12, 2026
At Sunnah Grandeur, we are committed to providing premium quality alcohol-free fragrances and products. Please review our policies regarding refunds, returns, exchanges and damaged or incorrect orders.
1. Damaged or Incorrect Items
In the rare event that you receive a damaged product or an incorrect item, please notify our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, please send an email to info@sunnahgrandeur.us with the following details:
- Your order number;
- A description of the issue; and
- Clear photos showing the damage or the incorrect item received.
Our customer support team will review your photos and information to provide an appropriate resolution.
2. Exchange Policy
All exchange requests are handled directly from our main office.
To initiate an exchange, please email us at info@sunnahgrandeur.us. We will coordinate with you regarding the exchange process.
Office Location:
3715 73rd St, Suite 205
Jackson Heights, NY 11372
USA
3. Refunds
- Cancelled before shipment: you receive a full refund, including tax, to your original payment method. See our Cancellation Policy.
- Damaged or incorrect item: once we approve your claim we will replace the item or refund you.
- Failed payments: if a payment fails you are not charged.
- Timing: approved card refunds usually appear within 5-10 business days depending on your bank. PayPal and Venmo refunds are processed by our team.
4. Returns
For return requests, or questions about returns and refunds, please contact our support team at info@sunnahgrandeur.us with your order number. We will confirm the next steps for your order.